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es:vtsla [2013/02/10 00:36]
joebordes
es:vtsla [2013/02/15 19:27] (actual)
joebordes
Línea 1: Línea 1:
-====== vtigerCRM-Spain::Service Level Agreement (SLA) Control on Trouble Tickets ====== +====== Service Level Agreement (SLA) Control on Trouble Tickets ====== 
 +{{description>A vtiger CRM extension to control the time spent resolving tickets in almost real time. Ideal for Service Level Agreements (SLA)}} 
 +{{keywords>vtiger, vtigercrm, crm, spain, español, castellano, sla, ticket, time, spent, status}} 
 +\\
 An extension that will permit you to define your working hours and days, along with a service cron that is executed every 5 minutes that updates the time of life of each open trouble ticket. With this extension your can quickly list your tickets and see in almost real time the status of your SLA trouble tickets. An extension that will permit you to define your working hours and days, along with a service cron that is executed every 5 minutes that updates the time of life of each open trouble ticket. With this extension your can quickly list your tickets and see in almost real time the status of your SLA trouble tickets.